Orders and customers
Gift registries: a gift list friends and family buy from
7 minute read
A registry is a list one person picks, and other people buy from it as gifts. For an embroidery shop that means a baby's name on a blanket for a shower, a couple's monogram on towels for a wedding, or matching pieces for a new nursery or a team.
The person the registry is for picks the pieces from your shop, with the size, color and personalization filled in, and says how many of each they want. They share one link. Friends and family open it, pick a gift, add a note, and pay you through your normal checkout. Each gift comes to you as an ordinary order, marked as a registry gift, so you make it, message about it and get paid for it like any other order.
Registries are on every plan, including Free. The Maker plan and every plan above it have the full registry, which adds a cover photo and greeting, a countdown, Most wanted tags, an order-by date, a link for gifts bought somewhere else, a way to add a piece before the name is decided, a thank-you list, a QR code, and printable cards. Each of those has its own section below, and each section says it is part of Maker and up. On the Free plan the registry works the way the rest of this guide describes, without those parts.
Turn on the button for your shop page
- 1Click Registries in the menu on the left.
- 2Turn on the switch called "Let customers start registries from my shop page".
- 3Your shop page now shows a "Start a registry" button under your products.
What your customer does
- 1They click "Start a registry" on your shop page, type the registry name (for example, Baby Ava's shower), their name, and their email address. Three more boxes are optional: a second name for a registry two people share, what the registry is for (a baby, a wedding, a graduation, a birthday, a new home, or something else), and the event date.
- 2They choose how the gifts get to them: picked up from you, or shipped to an address they type. Gift buyers never see that address.
- 3They click "Create my registry". That opens their private registry page, and Broidry emails them two links: the private page, and the link to share.
- 4On the private page they click "Add to registry" under a piece. Your normal order form opens, so they pick the size, color, and personalization exactly the way a buyer would, set "How many of these would you like?", and click "Add to registry".
- 5They click "Copy link" and send that link to friends and family.
Making one for a customer yourself
The most common way this starts is a message: "Can you do a registry for my baby shower?" You do not need the shop page button turned on for this.
- 1Open Registries and fill in "Make a registry for a customer" with the registry name, who it is for, their email address, and pickup or shipping. The second name, what the registry is for, and the date are optional.
- 2Leave "Email them both links now" checked if you want Broidry to send them the links, then click "Make the registry".
- 3In the registry's card under Your registries, click "Open private page" to add pieces yourself, or let the customer add them from the link in their email.
Fixing a registry after it is made
Every plan. A typo in the name or a changed date does not mean starting over. You click "Edit details" on the registry's card under Your registries. Your customer clicks "Edit details" next to the registry name on their private page. Both open the same form.
The form changes the registry name, who it is for, the second name, the email address, what the registry is for, the event date, pickup or shipping, and the shipping address. Click "Save details" to keep the changes.
A changed address or a switch between pickup and shipping applies to gifts bought from then on. A gift someone already bought keeps the address or pickup choice that is on its own order.
What a gift buyer sees
The shared link shows the registry name and date, and every piece with its photo, price, personalization, how many are wanted, and how many are still needed. If your shop's prices cannot price a piece right now, that piece says "Not available right now" and has no button until the price works again.
On Maker and up the same link opens the full registry page instead: the cover photo across the top, the names in large type, the date with a countdown, the greeting, and then the pieces as large square photos. Each photo is the stitched preview of that piece with the registry person's own words on it, or your product photo when there is no preview. Guests can narrow the list by price, or click "Still needed only". A piece that is fully given fades, says "Given", and moves to the end of the list. Your shop's accent color is the only color on the page.
The buyer clicks "Give this gift", types their name, their email address and an optional gift note, and clicks "Buy this gift". On the full registry page this form opens on top of the page. From there it is your normal checkout: if your shop takes the card when someone orders, they go straight to the card form, and otherwise they get a "Pay for your gift" button that opens your usual payment page.
The moment a gift is bought, the still-needed number drops, so two people cannot buy the same last piece. The buyer's name goes on the gift note, and the gift goes to the registry person, not the buyer.
The cover photo and greeting (Maker and up)
Part of the full registry, on Maker and every plan above it. The "Edit details" form has two more boxes: "Greeting for guests", up to 600 characters in the registry person's own words, and "Cover photo". Either of you can fill them in.
Click "Upload a photo" and choose a JPEG, PNG, or WebP file, or a photo straight from an iPhone. A wide photo works best. It saves as soon as it uploads and fills the top of the registry page. "Replace photo" swaps it and "Remove photo" takes it off. A registry with no photo shows a panel in your shop's accent color instead.
The registry page also shows a countdown next to the date, counted in your shop's time zone: the number of days to go, then "Tomorrow", then "Today". After the date it shows nothing.
Most wanted and a note on a piece (Maker and up)
Part of the full registry. On their private page, under each piece, your customer can check "Most wanted" and type a short note guests see on that piece, up to 200 characters. For example: We'd love two of these for the twins. The check mark saves right away, and the note saves when they click out of the box.
Pieces marked Most wanted show a small "Most wanted" tag on the registry page and come first in the list.
The order-by date (Maker and up)
Part of the full registry. When the registry has an event date and your shop has a turnaround, each piece on the registry page shows a line like "Order by Saturday, October 3 to have it ready for the shower". The date is the event date minus your turnaround in days. A product with its own turnaround uses that number, and every other product uses the Standard turnaround on your Pricing page.
Once that date has passed, the line changes to "May not be ready by" and the event date, so a late guest knows before they buy. Broidry adds no time for shipping, because your settings hold no shipping time. If your shop has no turnaround set, or the registry has no date, the line does not show.
"I bought this somewhere else" (Maker and up)
Part of the full registry. Sometimes a guest buys the same kind of gift from another store. Under each piece still needed, the registry page has a link called "I bought this somewhere else". The guest types their name and how many they bought, and clicks "Mark as bought". Nothing is ordered or charged, and you get no order for it.
The still-needed number drops right away, the same as for a gift bought from you, so nobody else buys the same piece. The gift shows on your customer's thank-you list and on the registry's card in your dashboard as "Bought somewhere else, no order". If a guest clicked it by mistake, your customer clicks "This was a mistake, undo it" next to that gift on their private page, and the piece goes back to still needed.
When the name isn't decided yet (Maker and up)
Part of the full registry, on Maker and every plan above it. An expecting parent often does not know the baby's name yet, and a couple may not have settled on a new last name. Your customer can still put the piece on their registry. On your order form, under the box for the words, they check "The name isn't decided yet". They still pick the font, the thread color, the size, and the garment color, and then click "Add to registry".
On the registry page that piece says "Name to be announced" where the words would be, with this sentence under it: "Sara adds the name later. Your shop stitches it once they do." It shows your product photo. Guests buy it and pay for it the same way as any other gift.
The order you get is paid for, and it is held so you do not stitch it early. The order page says "Waiting on the name. Sara hasn't entered it yet. Don't stitch this until they do." and your new-order alert says the same. The order shows a "Waiting on the name" tag on your Orders board and comes up under the Missing info filter. It stays off your Production list and your run sheet, and it is listed on the Production page under "Not ready to stitch yet". Its ship date is not set yet, because your turnaround starts the day the name arrives.
When the name is decided, your customer opens their private registry page, clicks "Add the name" on that piece, types it, checks "I double-checked the spelling", and clicks "Save the name". Broidry puts the name on every gift order already bought from that piece, moves those orders onto your Production list, sets their ship date from that day, and sends you an alert like "Sara entered the name for order #1042: Ava". A gift bought after that is an ordinary order with the name already on it.
Customers often text the name to the shop. You can enter it for them in two places: click "Add the name" on the piece in the registry's card on your Registries page, or on the order's own page in the box that says it is waiting on the name. It asks you for the same spelling check.
The email your customer gets when the gift is bought tells them your shop is waiting for the name and how to add it. If the registry has an event date and your shop has a turnaround, that email gives the date the name is needed by, and Broidry emails them one reminder a week before that date if the name is still missing.
The thank-you list (Maker and up)
Part of the full registry. On Maker and up, your customer's private page shows the gifts as a thank-you list: who gave it, which piece, how many, their note, and the date. Each gift has a "Thank-you sent" box they check once the card is written, and the check mark is saved.
"Download as a spreadsheet" saves the whole list as a file that opens in Excel, Numbers, or Google Sheets, with the giver's name and email address, the piece, how many, the note, the date, and whether the thank-you is sent. No price appears anywhere on the list or in the file.
On the Free plan the private page shows the same gifts as a plain list called "Gifts bought so far".
The QR code and printable cards (Maker and up)
Part of the full registry. On Maker and up, the "Share your registry" box on your customer's private page shows a QR code of the link to share, next to the "Copy link" button every plan has. The same QR code is on the registry's card in your dashboard. A guest who points a phone camera at it opens the registry. "Save the QR code" downloads it as an image to put on an invitation.
"Print cards for invitations" opens a page with four cards on one sheet of letter paper. Each card has the names, the words "We're registered at" and your shop name (or "Registered at" when the registry has one name), the QR code, and the link in words, in black on white. Click "Print the cards", print at 100% size, and cut along the dashed lines.
The order you get
Each gift is its own order on your board, with your usual new-order alert. The order page says "Registry gift" with the registry's name, who bought it, and who it goes to. The gift box on the order holds the buyer's note and the link to print the gift slip, which has no prices on it.
If the registry ships, the address on the order is the registry person's, and shipping is added to the buyer's total the same way it is on any order. If it is pickup, the registry person picks it up from you.
The registry person gets an email each time a gift is bought from you, with the buyer's name and note and never the price. Their private page lists every gift bought so far.
Closing a registry
When the event is over, open Registries and click "Close registry" on its card. The shared link then says the registry is closed, and nobody can buy from it. Click "Reopen registry" to open it again. A registry nobody has bought from yet can be deleted with its Delete button. Each registry's card also shows how far along it is, for example "3 of 8 pieces given", with a small picture of each piece.